One of the most important things about customer relationship management, for me, has always been figuring out how to get qualified leads for my business. One of the reasons I chose Salesforce was that I wanted to learn more about this aspect of my business so I could recruit people and start making more money.
One of the things I found to be most helpful was the Salesforce CRM tutorial. It walked me through, step by step, everything I needed to know. I now feel like I have a firm grasp of CRM and can use it to move forward.
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